Returns & Exchanges

Terms & Conditions:

  1. Returned/exchanged item(s) must be in original condition (unworn, unwashed, unsoiled and unaltered) with all the original packaging, price tags, and labels.
  2. Discounted/promotional items will not be accepted for return/exchange unless confirmed to be a manufacturing defect. Only apparels can be returned if the purchased item(s) do not fit.
  3. BONIA reserves the right to deny a refund/exchange if the item(s) does not meet the requirements stated.

    Return via courier - Online Purchase Item(s) only:

    1. Notify us within 30 days of receipt. A Return Authorisation Reference Number will be provided to you.
    2. Return item(s) to the below address and include the following with the return parcel:
      i) Return Authorisation Reference Number
      ii) Printed Return Form
      iii) Original Receipt

      GALAXY HALLMARK Sdn. Bhd.
      Level 6, Ikon Connaught,
      Jalan Cerdas, Taman Connaught，
      56000 Kuala Lumpur,
      Malaysia.

      Attn: E-Commerce Department

      Note:

      • Returns are at the buyer's expense. Proof of postage is required to confirm that the item has been returned, and we are not responsible for any lost or damaged items during transit.
      • Items should be returned directly to us, as returns cannot be processed at BONIA boutiques or counters. A valid Return Authorisation Reference Number is required with the return.
      • Refunds will be issued as store credit; cash refunds are not available.
      • Shipping and handling charges are non-refundable, and the buyer is responsible for both return shipping and any costs incurred due to order cancellations.

        Returns & Exchanges

        1. What is your return policy?
          Returns are accepted if you notify us via email and return the item to us within 30 days of receipt in exchange product or Store Credit. Returned item without notification will not be accepted. The product you return must be in new, unused, and unworn condition with all the original packaging.
        1. I have received a faulty/incorrect item. What should I do?
          We apologies profusely for this blunder. Please kindly contact our e-Customer Care Personnel immediately at ecustomercare@bonia.com attached with a picture of your item where the part of faulty appears at and include a short description of the item along with your order number. We will exchange your item for a new one if you just received it from Shop Online BONIA.com. In the event your faulty item is out of stock, we will reimburse you in the form of cash.
        1. Can I return item that don’t fit?
          Only apparel can be returned if the purchased item(s) do not fit. The product you return must be in new, unused, and unworn condition with all the original packaging. Returns are accepted if you notify us via email and return the item to us within 30 days of receipt in exchange for Cash. Returned item without notification will not be accepted.
        1. How long does a refund take?
          Refund will take up to 14 working days for the funds to be reflected in your account.
        1. Can I return an item to one of the BONIA boutiques and/or BONIA counters?
          No, item cannot be returned to the boutiques and counters. You are required to return the item via shipping only.
        1. What is Return Authorisation Reference Number?
          Return Authorisation Reference Number is a reference number that provides by BONIA.com after your return request has been approved. To obtain a Return Authorisation Reference Number, you are required to notify us via email, attached with a copy of order confirmation email and image of your received item. Any returned item that is not accompanied by an official return reference number will not be accepted.
        1. Will you refund my return delivery charges?
          Shipping and handling charges are non-refundable and the buyer is responsible for both delivery and return shipping costs. Any delivery charges incurred will be deducted from the total amount paid when processing the refund, including any costs associated with order cancellations.
        1. How do I know if you have received my returned items?
          Once we have received your returned parcel, we shall notify you via your registered email.
        1. How do I receive a refund?
          After we have received and verified the returned item, our e-Customer Care Personnel would proceed to credit the specific amount into your account.
        1. I have been refunded the incorrect amount. What should I do?
          Please kindly report to our e-Customer Care Personnel at ecustomercare@bonia.com.