Shipping Information

Pages Shipping Information Submit Title Shipping Information Content

1. Where do you ship to?
   Our BONIA products are primarily delivered to Malaysia, Brunei and most International countries.
   
   We do not deliver to the following countries:

• Cambodia
• Myanmar
• Japan
• Indonesia
• South Africa

2. How much does the shipping cost?
   
   

   COUNTRY	NORMAL DELIVERY (0KG – 2KG)	SUBSEQUENT KG
   Malaysia (West)	FREE	FREE
   Malaysia (East)	FREE	FREE
   Brunei	FREE	FREE
   International	FREE	FREE

3. I would like to receive my order at the same day. Can Shop Online BONIA.com ship my order immediately?
   For all same day orders, orders have to be made before 1 pm on the same day. Our Same Day Delivery service is only available for delivery within Klang Valley (Malaysia), and not applicable for weekends and public holidays. Kindly note that a RM35 shipping fee will be charged upon your order and your parcel will be received latest by 6 pm (not including unforeseen circumstances).

4. Can my order deliver to a different address than the billing address?Yes, you are required to untick selection of Ship To The Same Address and fill in the required information in Shipping Address in order to ship to a different address than your billing address.

5. Which address should I ship my order to?
   It is advisable to ship to your working address if you are in work during weekdays as our courier partner only makes delivery during Monday to Friday and half day on Saturday.

6. Do you ship to postal box?
   No. Our courier partner is unfortunately unable to deliver to postal box.

7. How many days does the delivery take?
   Once you've successfully placed your order, you will receive a confirmation email. After successful confirmation, it takes 3 - 5 working days for our courier partner to deliver within metro areas and 5 - 7 working days to non-metro areas.

8. Do you deliver during weekends and holidays?
   Our courier partner makes delivery for only half day during Saturday (until afternoon) but not Sunday and/or public holidays.

9. How will I know if you have received my order?
   After you place your order, you will receive an email from us acknowledging that your order has been received and confirmed. Should any of the item(s) you have ordered be unavailable you will be quickly informed of the out-of-stock piece(s) and your payment for the item(s) will not be processed.

10. Can I track my order online?
    Yes, we provide online tracking service. Please kindly click Track My Order at the bottom of interface to track your order.

11. Can I change my shipping address once my order has been dispatched?
    No. We are unable to redirect orders once it has been dispatched. Therefore, please kindly ensure that you provide a correct shipping address.

12. What happens if I notice that my personal details are incorrect after I’ve checkout?
    If you realise your personal details are incorrect once you have completed the Checkout process, please email our e-Customer Care Personnel at ecustomercare@bonia.com and include your order number in the email. We cannot guarantee that we will be able to rectify the issue, however, we can assure you that we will do all we can to amend your order.

13. I’ve ordered multiple items but only 1 item I’ve received. What should I do?
    If you’ve placed your order separately, your items might be delivered in separate parcels. However, if you’ve ordered all your items in one order and still find some items missing in your parcel, please kindly report to us at ecustomercare@bonia.com.

14. Can I pick up my items at Shop Online BONIA office?
    No, BONIA.com does not offer self-service delivery location to pick up your orders.

 

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